We respect your privacy.

When you visit our web site, contact us, participate in one of our programs, become a member of ShelterBox Canada, or make a donation to support our activities, we are committed to protecting your privacy rights and your personal information. The objective of the Privacy Policy is to outline for you your rights and our obligations when you provide your personal information to ShelterBox Canada.

Definition of “Personal Information”

Personal information is any information about a specific, identifiable individual, including such commonly available details as name, address, and telephone number.

However, business contact information, such as your business card details, is not “personal information” under federal or provincial privacy statutes.

This privacy policy is based upon the Canadian Standards Association (“CSA”) Model Code and reflects the requirements of applicable Canadian legislation.  The CSA Code incorporates the principle that every element of personal information should only be used for purposes that are defined and explained in advance to the individual, and that use or disclosure for any other purposes requires further knowledge and consent.

We have adopted the 10 Privacy Principles contained within the CSA Model Code for the Protection of Personal Information, which is a national standard of Canada. Additionally, we have implemented any steps required to become compliant with applicable laws in Canada that protect personal information.

Our 10 Privacy Principles

1. Our responsibility to protect your personal information 

We are responsible for the protection of your personal information collected from donors through our fundraising and program activities, those who choose to become members of ShelterBox Canada, and those who assist us by volunteering their time and efforts. This responsibility extends when personal information is transferred to or collected by third parties on our behalf.

2. Our obligation to identify the purposes for collecting personal information 

Before we collect any personal information from you, we will identify the purpose for the collection, such as in our donation form, membership application or a volunteer application. A statement of such purposes will be communicated wherever possible.

3. The requirement for knowledge and consent 

We will only collect personal information with your knowledge and consent. This may be with your express consent, for example, where you voluntarily provide information on a form for purposes you clearly understand and accept, such as completion of a donation form.

4. Limiting information collection 

We only collect personal information relevant to the purposes that have been identified. Typically, and depending on the type of communication or transaction, the personal information we collect may include but is not limited to, your name, postal address, telephone number, e-mail address, and credit card or bank information or billing information if you are making a donation or paying for your membership.

Please note that we do NOT retain credit card or banking information beyond the processing of the transaction, unless you have agreed to a monthly or other continuing donation program.  We collect information fairly and lawfully, and directly from individuals wherever possible. You have the right to provide as much, or as little personal information as you choose to share.

5. Limiting use, disclosure and retention of your information

We will use your personal information to send you our newsletters or other updates about our Canadian programs from time to time.

You can withdraw your consent to use of your personal information from receipt of marketing or any other contact from us at any time at:

ShelterBox Canada at 159 Jane Street, Office 2, Toronto, Ontario M6S 3Y8
Attention:  Privacy Officer

or by phone at:  1-855-875-4661

or by email at:  [email protected]

In addition, we may disclose your personal information to our third party service agents, such as the credit card company processing your payment to complete your donation, the mailing house or electronic service provider to send you information about our programs, and like administration purposes. We require our service agents to provide agreements to us to keep your personal information securely and only for the purposes for which we gave them your information.

From time to time we may also disclose your personal information to third parties upon the happening of certain events such as the following:

  • If ShelterBox Canada ceases to be licenced by Shelter Box Trust, and ShelterBox Trust licences a new entity to carry on the same charitable work in Canada; or
  • In the event that we merge with another charity; or
  • If we are obliged to fulfill legal requirements or as otherwise permitted by law.

6. Our responsibility to ensure the accuracy of your personal information 

Virtually all of the personal information that we collect comes directly from our individual members, donors and volunteers as they complete one of our forms. If any of your information has changed, we would be pleased to work with you to update the accuracy of our records about you.  You may contact us at any time for this purpose at the ShelterBox Canada contact details set out above.

7. Our responsibility to safeguard your personal information 

We use safeguards to keep your electronic records securely.  Paper records are kept in secure cabinets.  In all cases, your personal information is restricted to only those of our employees with a “need to know” to process your donation, membership or volunteer relationship with us, or to forward information about our programs to you.

8. Our obligation to be open about our privacy policy and practices 

We are open about our policies and procedures. We make reasonable efforts to inform individuals about our policies and procedures, the purposes for which we collect, use or disclose personal information, and how to access your personal information.

9. Your right to access your personal information 

Upon request, we will inform you if we hold any personal information about you and provide you with access to this information. If we have any personal information about you, we will also tell you for what purposes it is used or disclosed.

You have a right to update any personal information that we hold about you. Should you wish to see the full contents of your personal  information file, you must make a formal written request and mail it to:  ShelterBox Canada, 159 Jane Street, Office 2, Toronto, Ontario M6S 3Y8  Attention:  Privacy Officer.  We will respond to you within thirty days, or let you know why there might be a delay.

10. Your right to challenge our compliance with our privacy policy

If, for any reason, you are concerned about our compliance with our privacy policy, please contact our Executive Director at the address listed above, by phone at 1-855-875-4661 or email at: [email protected]